Expert Services that Scale
Growing a business you have plenty of things to worry about—managing your IT infrastructure shouldn’t be one of them. Whether you have an internal IT team or not, managed services are a great way to make sure your IT infrastructure is solid and being proactively monitored 24×7. This peace of mind means your IT team can focus on more strategic initiatives. As a extension to your team, it’s important that your managed service provider have expertise in strategy, governance, compliance, cybersecurity, cloud, business continuity and disaster recovery to make sure they can scale as your business grows.
Managed Infrastructure
Responsive Infrastructure Expertise
WGM Managed Infrastructure helps midsize enterprises prepare, manage and optimize their digital infrastructures. Our consultants, engineers and leadership team are personally engaged with every client—delivering concierge-level services to maximize your information technology investments. Our automated tools proactively monitor your servers, storage, network, workstations and other devices 24×7 for status, capacity and performance. When an alert is triggered, our consultants in the WGM Network Operations Center (NOC) will review, respond, communicate and escalate the issue ensuring that every incident is personally managed and resolved quickly. Our consultants can also help you design and install any new IT projects, so they come online quickly, follow your corporate standards, and minimize any disruption to your business.
Managed Infrastructure Services
WGM Managed Infrastructure Services provide the expertise and services that your employees need to stay connected, productive, and engaged. Every WGM client relationship is different—because our clients are unique. They each have their own business strategy, culture, industry regulations, and IT requirements. Our goal is to deliver tailored, scalable and reliable IT services that follow industry best practices but in a very personal way. Different from most MSPs, your questions will be answered by our people, not our portal.
- 24×7 Network Operations Center (NOC)
- Concierge-level of Service
- Proactive Monitoring with Guaranteed Uptimes
- Service Request and Incidents Managed by Arizona-based Consultants
- Guaranteed SLA’s with Minimal Escalation Needed
- Desktop to Data Center Coverage
- Trend Analysis with Quarterly and Annual Recommendations
Core Services
- Server & Workstation Monitoring/Patching
- Network Device Monitoring (includes: WiFi, Firewall, VPN, etc.)
- Managed Onsite/Offsite Backup
- Managed Antivirus/Anti-malware
- Monthly Proactive Maintenance and Reporting
- Service Desk
- Email Protection and Spam Filtering
- Strategic IT Planning (Virtual CIO)
Optional Services
- Business Continuity and Disaster Recovery
- Email Archiving and Encryption
- Enterprise File Sharing
- Managed Security
- Mobile Device Security
- Multi-factor Authentication
- Microsoft Office 365 Backup
- Password Management
- Penetration Testing
- Platform as a Service (PaaS) / Infrastructure as a Service (IaaS)
- Security Awareness and Phishing Training
- Business Continuity as a Services – Managed Replication
- Unified Communications or Contact Center
- Vulnerability Assessment